Enclosed herein are the Terms, Conditions and Policies as used and implemented by Express Ticket, a subsidiary service managed by Express Services & Consulting

 

All Terms and Conditions outlined herein are true and valid as of the date of their creation in May 2020. We reserve the right to make amendments to these terms and conditions at any point as we see fit to do so. Consequently, we encourage our customers and clients to review this document periodically to ensure that they have the latest information. You can note when these terms and conditions were last updated by referring to the date at the top of the first page of this documentation.

 

All references inside this document to “we”, “us”, or “our” within this documentation refers to Express Services & Consulting and its subsidiaries. Any purchase or booking made through Express Ticket is subject to the acceptance of these terms and conditions. If you choose to make a purchase, it will be assumed that you have read and accepted all terms and conditions enclosed herein. If you do not agree with the Terms & Conditions outlined by Express Ticket, then please do not make purchases or continue to use our services. These terms and conditions should not be republished or modified in any way. To the extent that an arbitrator or court of applicable jurisdiction determines that applying alterations to these Express Ticket Terms and Policies would render this contract void or illusory, said changes should be relevant on a prospective basis only, with respect to events or circumstances occurring after the date of said changes.

 

TERMS AND CONDITIONS CONTENT


Express Ticket Terms & Conditions are comprised of the following sections:

  • Refunds, Cancellations, Fulfillment, Substitutions
  • Concerts
  • Movies, Theaters & London Theaters
  • Flights & Hotels
  • Buses
  • Arbitration

 

For information relating to how we use and store your information, please refer to our separate privacy policy that contains everything that you need to know in this area.

 

REFUNDS, CANCELLATIONS, FULFILLMENT AND SUBSTITUTIONS


The terms and conditions of our refund and cancellation policies as outlined below apply to purchases made across all goods and service categories offered by Express Ticket. Those categories are presently: Flights & Hotels, Buses, Sports, Theater, Concerts, Clubs, Parties & Deals. It should be noted that customer entitlements to refunds and substitutions are only available in the occurrence of those circumstances explicitly stated below. Any circumstance not outlined and referenced herein is thus considered as a circumstance which is not applicable for a refund or substitution.



We advise customers to thoroughly review the dates, cost, seat selection and other specifics before finalizing any purchase on our site. We will not issue exchanges or refunds after a purchase has been made due to a customer’s own error, or due to lost, stolen, damaged, or destroyed tickets.

 

Refund Policy


In the event that the customer notifies Express Ticket that he or she does not receive their tickets prior to the applicable event or service, Express Ticket will investigate, and if its investigation confirms that Tickets were not timely delivered, will promptly refund the purchase price to Customers excluding charges or taxes that would have been paid on the purchase price. Express Ticket does not issue refunds or substitutions when the request to do so is as a consequence of the customer’s own act or omission. Express Ticket are not to be held liable in the event that a service purchased by a customer does not meet customer expectations. Clubs, Parties and Deals are 100% non-refundable.

 

Cancellations Policy


If an event or service is cancelled, Express Ticket shall refund to the purchase price of the tickets purchased to the customer but this is excluding charges or taxes that would have been paid on the purchase price. In any such circumstance, Express Ticket shall provide customer refunds upon request. If an event is postponed or rescheduled, Express Ticket will not provide any refund to the customer. In these situations, the customer is subject to the terms outlined within our substitutions policy.

 

Substitutions Policy


In cases where a ticket purchase by a customer is confirmed by Express Ticket but subsequently becomes unavailable, Express Ticket will use commercially reasonable efforts to provide the same number of substitute tickets to the same event, in a section/row of an equal or better location. Express Ticket will promptly provide Customer notice regarding any such substitution. In the event that equal or better substitutions are offered, the customer is not required to accept the substitutions, but no penalties will apply.

 

Refunds for Rescheduled Events


In the event that an event has to be rescheduled, Express Ticket will contact customers with the new time and date as soon as possible. In the event that the customer cannot attend at the rescheduled time, we will do everything that we can to assist you. It should be noted however that since Express Ticket works in conjunction with third party bodies, event planners and artists, refunds are issued at the discretion of the organization, artist, team, venue or promoter and the issuance of refunds is not the choice of Express Ticket. Please contact us at [email protected] and we will try our best to assist you. In most circumstances, we try to respond to any emails within 24 hours.

 

 

CONCERTS AND SPORTS


Express Ticket works in conjunction with organizations, event planners and artists across the globe in order to present our customers with the opportunity to attend concerts and events worldwide. Purchasing of concert tickets assumes the acceptance of Express Ticket general refund policy. There are also several additional aspects to consider which are unique to this event type.

 

Recording & Exhibition of Concert Events


By purchasing concert or sports tickets, you accept and acknowledge that the Event Provider(s) may be recording and producing video or other digital footage of the event. You accept that your appearance and all actions conducted by yourself both inside and outside of the concert or sports venue are public in nature, and as such, you have no expectation of privacy regarding your actions or conduct at the event. Purchasing concert or sports tickets is accompanied by your express permission that the Event Provider(s) may use your image, movements and statements in any audio, video, photography or other transmissions. Footage and captures may be utilized in a number of ways - for commercial use, broadcasting use, later reproduction, or other. Purchasing a ticket assumes that you accept all of this and will not later request that the Event Provider(s) compensate or request authorization from, you or anyone acting on your behalf.

 

Limitation of Liability


Despite safety precautions being taken at events, and the presence of security and crowd management professionals, incidents may happen from time to time. If you find yourself in any kind of difficulty at an event - self-inflicted or otherwise, you should immediately ask an usher to direct you to the medical station (if any). Purchasing a ticket via Express Ticket means that you voluntarily accept all risks and danger incidental to the event for which your ticket is issued. This relates to any incidents that may occur before, during, or after the event. You waive all claims for personal injury or death against Express Ticket, our staff and management including incidents affecting you, and any accompanying parties or minors. You bear the risk of any inclement weather. The specific times and dates of events are subject to change. For further information on how this could affect you, please refer back to our refunds, cancellations and substitutions section.

 

Event Provider(s) Reserve the Right to Refuse Entry


It is at the discretion of the event provider(s) and the staff on-site at the venue as to who they allow into the event. If you are acting in a manner that is drunken, disorderly, or otherwise intimidating or disruptive, you may be denied entry. In such circumstance, you are not entitled to a refund.

 

Event Provider(s) Reserve the Right to Conduct Searches


For your own safety, and that of other attendees, Event Provider(s) may deem it necessary to conduct people and possession searches at the point of entry to the venue site. Purchasing a ticket from us is accompanied by your consent to such searches. You will not raise any claims as a consequence of such a search arising. You accept that you may be prohibited from entering the event if you do not comply with the searches being conducted. Depending on the specific regulations of the host venue, there may be certain items which are not permitted to be taken into the site. For example, flammables, controlled substances, recording devices, irritants (for example, noisemakers), alcohol or drugs. Failure to comply may result in you not being permitted to enter the event. Under such circumstance, you are not entitled to a refund.

 

Unlawful Resale of Tickets


We have noted incidents of people unlawfully purchasing tickets with the intent to sell them on at a heightened price. The occurrence of such activity is grounds for seizure and cancellation without refund or cancellation. Premiums and specific laws regarding resale and ticket prices vary across different countries and as such, we are not responsible or any way liable for providing legal advice with regards to the resale or pricing of tickets. Express Ticket customers are solely responsible for ensuring that they comply with all applicable ticket resale laws. Furthermore, we reserve the right to deny the selling of tickets to anyone who we believe intends to purchase them with the intent to violate our policies, or who has already committed a violation. Tickets are not permitted to be used for any advertising, promotions, contests or giveaways without express written permission by Express Ticket and their third-party providers or partners.


If you do not buy tickets directly from us, but from a third-party source claiming to have attained tickets from Express Ticket, we are not in any way responsible for that ticket. We will not be held responsible for any duplicate or counterfeit tickets. As a result, we urge those considering attending concerts or other forms of an event to purchase their tickets through a reputable portal.

 

 

MOVIES & THEATERS


Express Ticket connects customers and website users with movie theatres and live performance theatres in their area in order to enable them to purchase movie and show tickets. We have limited liability regarding this and simply act as an intermediary (at no extra cost to you) to connect customers with theatres. All issues related to pricing, event safety, event satisfaction, and service are the sole responsibility of the applicable theatre company. We encourage all Express Ticket customers to thoroughly review the terms and conditions and relevant information provided by our third-party providers prior to making a ticket purchase.

 

Piracy


Customers are not permitted to take any form of recording or copying equipment (in any form) into the movie theatre or live theatre. Recording or copying equipment may be confiscated by the management of the applicable movie theatre. It is a serious criminal offence to copy or attempt to copy any movies, soundtrack, or other copyrighted material. We kindly remind customers that depending on the specific law of the country, hefty fines and substantial imprisonment sentences may be awarded to individuals who are not acting in accordance with the law.

 

Theaters Reserve the Right to Refuse Entry


It is at the discretion of the movie theatre which you attend and the staff on-site at the venue as to who they allow into the event. If you are acting in a manner that is drunken, disorderly, or otherwise intimidating or disruptive, you may be denied entry. Some movie theatres do not permit taking certain items (including food and beverage items) into their facility. We kindly remind our customers once again to review the specific terms and conditions of each movie theatre they decide to attend prior to making a reservation.


Theaters Reserve the Right to Conduct Searches


For your own safety, and that of other attendees, some theatres may deem it necessary to conduct people and possession searches at the point of entry to the venue site. Purchasing a ticket from us is accompanied by your consent to such searches. You will not raise any claims as a consequence of such a search arising. You accept that you may be prohibited from entering the event if you do not comply with the searches being conducted. Depending on the specific regulations of the host venue, there may be certain items which are not permitted to be taken into the site. For example, flammables, controlled substances, recording devices, irritants (for example, noisemakers), alcohol or drugs. Failure to comply may result in you not being permitted to enter the event.


Safety Matters


Express Ticket is in no way responsible for any occurrence of death or injuries at the movie theatres and theatres which are open for bookings via our site. Some shows and services offered may require additional safety matters to be taken into consideration than others. As an example, some movie theatres now offer special effects cinema such as 4DX and other interactive showings. This may not be suitable for young, elderly, pregnant, or disabled guests. Please consider your own safety and thoroughly familiarize yourself with the terms and conditions of the movie theatre in question relating to this prior to making a reservation.

 

CLUBS, PARTIES & DEALS


Express Ticket enables customers to purchase tickets to clubs, parties and other events. As outlined in the refund section, purchases falling into this category are 100% non-refundable. Express Ticket has limited liability where any purchase relating to club events, parties and deals are concerned. We encourage our customers to thoroughly review the specific terms and conditions as outlined by the host venue or organizers prior to making a purchase.


Venues reserve the Right to Refuse Entry


It is at the discretion of the venue which you attend and the staff on-site at the venue as to who they allow into the event. If you are acting in a manner that is drunken, disorderly, or otherwise intimidating or disruptive, you may be denied entry. Some venues do not permit taking certain items (including food and beverage items) into their facility. We kindly remind our customers once again to review the specific terms and conditions of each event they decide to attend prior to making a reservation.


Venues reserve the Right to Removal of Attendees


In a similar manner to which venues may refuse entry of groups or individuals who are behaving in a manner deemed inappropriate or under the influence of drugs, alcohol and other substances, event organizers also reserve the right to remove people at any given time if they deem that they may pose a threat to themselves or others in attendance.


Venues reserve the Right to Conduct Searches


For your own safety, and that of other attendees, some venues may deem it necessary to conduct people and possession searches at the point of entry to the venue site. Purchasing a ticket from us is accompanied by your consent to such searches. You will not raise any claims as a consequence of such a search arising. You accept that you may be prohibited from entering the event if you do not comply with the searches being conducted. Depending on the specific regulations of the host venue, there may be certain items which are not permitted to be taken into the site. For example, flammables, controlled substances, recording devices, irritants (for example, noisemakers), alcohol or drugs. Failure to comply may result in you not being permitted to enter the event.

 

DETAILS OF ARBITRATION


Our details of arbitration related to any incident where a customer feels that Express Ticket has acted in a manner that is not in accordance with the policies and ethics adopted and discussed in our Terms & Conditions and decide to take action accordingly. It should be noted that our Terms & Conditions is a legally binding document and as such, making a purchase from us is accompanied by the assumption that you have read, understood and accepted everything contained herein. You should take the time to read the arbitration provisions outlined below carefully. Please do not use our services if you are not willing to arbitrate any disputes that may arise with Express Ticket.

 

BINDING ARBITRATION FOR ALL DISPUTES


We believe that arbitration is a faster, more convenient and less expensive way to resolve any disputes or disagreements that you may have with us. Therefore, pursuant to these Terms, if you have any dispute or disagreement with us regarding or relating to (i) your use of or interaction with the Services, (ii) any purchases or other transactions or relationships with Express Ticket, or (iii) any data or information you may provide to Express Ticket or that Express Ticket may gather in connection with such use, interaction or transaction (collectively, "Express Ticket Transactions or Relationships"), you will not have the right to pursue a claim in court or have a jury decide the claim and you will not have the right to bring or participate in any class action or similar proceeding in court or in arbitration. By using or interacting with the Services, or engaging in any other Express Ticket Transactions or Relationships with us, you agree to binding arbitration as provided below. Our rights and obligations under this arbitration provision shall inure to the benefit of each of Express Ticket‘s Owners (as defined in the Privacy Policy) regardless of whether any of them are named as a co-defendant with us or named individually in a claim that would otherwise be subject to this arbitration provision if brought against us.

 

We will make every reasonable effort to informally resolve any complaints, disputes, or disagreements that you may have with us. If those efforts fail, by using our Services, you agree that any complaint, dispute, or disagreement you may have against Express Ticket, and any claim that Express Ticket may have against you, arising out of, relating to, or connected in any way with our Terms & Conditions, our Privacy Policy, or any Express Ticket Transactions or Relationships shall be resolved exclusively by final and binding arbitration.

 

If you deem any aspect of this document to be incorrect or you have any queries regarding this, please contact us at [email protected] and a member of our team will get back to you as soon as possible, typically within less than 24 hours.